House Of Vaine

At Vaine, we want you to be completely satisfied with your purchase. If you wish to return your merchandise, we offer a hassle-free process to refund, replace, or exchange any item(s) within 30 days of delivery—no questions asked.

If a customer wishes to return an item, they can do so within 30 days of purchase, with no questions asked. This flexible policy makes shopping with confidence easier. Our goal is to provide a seamless return experience, making it easy for you to manage returns while keeping our customers happy. Visit the Contact Us page to process any returns. Please make sure to have your order number available. The customer is responsible for any fees charged for shipping the product back to the warehouse. 

Additional Return Conditions

• Item Condition:
  All returned items must be unworn and undamaged, in the original box, and include any original certificates where applicable.
  Items showing signs of wear, damage, or alteration will not be refundable.
• Processing Refunds:
  Payments made by credit card will be refunded to the same card within 3-5 business days after the return is received.
  Please note that original shipping charges are non-refundable.
• Special Orders:
  Custom mountings or pieces not specifically shown on our website are non-cancelable and non-refundable.
• Color Disclaimer:
  While we strive to display our jewelry as accurately as possible, variations in computer monitors may cause slight differences in color and details.
• Assistance:
  For any questions or further assistance, please contact us.