House Of Vaine

Warranty


Product Excellence Guarantee:

Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All Vaine items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Our warranty is valid only at Vaine. Improper repair of warranty service performed by someone other than Vaine will void this warranty.
  • All jewelry at Vaine is genuine, authentic and of consistent high quality and value.
  • Vaine disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you. RCJ is the manufacturer for most Vaine products.
  • Our warranty is valid only in the USA.
  • Please Contact Us for more information

Stone Replacement:

  • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

Jewelry Not Covered Under Warranty:

  • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
    • General wear and tear such as scratches, dents, nicks or missing stones.
    • Although our jewelry is resistant to moisture, water damage is not covered.
    • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
    • Lost or stolen parts.
    • Damage due to personal misuse or negligence.
    • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

 Instructions given via email on how to carefully send your item in to be repaired. Contact Us